At Sumeraa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

a) Personal Information
We may collect the following details when you interact with our website:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through payment gateways)

b) Non-Personal Information
We may collect browser type, device information, IP address, cookies and usage data. This helps us improve website performance and your shopping experience.

2. How We Use Your Information

Your information is used for:

• Processing and delivering your orders
• Sending order updates or customer support messages
• Improving website performance and user experience
• Processing payments securely
• Preventing fraud or unauthorized activity
• Sending promotional emails (only if you choose to subscribe)

3. Sharing of Information

We do not sell or trade your personal information. However, we may share your details with trusted courier partners (for delivery), payment gateways (for secure transactions), and service providers who assist in website operations. All partners are required to protect your data and use it only for service-related purposes.

4. Payment Security

We use secure, PCI-DSS compliant payment gateways. Your banking or card details are not stored on our servers.

5. Cookies

Our website uses cookies to improve page loading, save your preferences, and track website performance. You can disable cookies in your browser settings, but some features may not work properly.

6. Data Protection & Storage

Your data is stored securely and accessed only by authorized personnel. We use encryption and security measures to protect your information. While we strive to keep your data safe, no online platform can guarantee 100% security.

7. Your Rights

As a user, you have the right to access the personal data we store, request correction of any incorrect information, request deletion of your data (subject to legal obligations), and opt out of promotional emails anytime.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated date.

Welcome to Sumeraa. By accessing or using our website, you agree to follow the terms and conditions stated below. Please read them carefully.

1. Acceptance of Terms

By visiting or purchasing from Sumeraa, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please stop using the website immediately.

2. Products & Services

All products listed on Sumeraa are described as accurately as possible. Colors, sizes, and appearance may vary slightly due to lighting, screen differences, or handmade nature (if applicable). We reserve the right to update or discontinue any product at any time without notice.

3. Pricing & Payment

• All prices are listed in INR (Indian Rupees).
• Prices may change anytime without prior notice.
• We accept secure online payments through supported payment modes.
• Orders are processed only after successful payment.

4. Shipping & Delivery

We ship orders to the address provided during checkout. Delivery times may vary based on location, courier delays, or unforeseen circumstances. We are not responsible for delays caused by courier partners or incorrect addresses.

5. Returns, Refunds & Replacements

• Return or refund eligibility depends on the condition of the delivered item.
• Products must be unused, sealed (if applicable), and in original packaging.
• Refunds will be processed to the original payment method within 5–7 business days.
• Some items (like food products, handmade items, or personalized items) may not be eligible for return — this will be mentioned on the product page.

6. Order Cancellation

You may request cancellation before the product is shipped. Once shipped, cancellations are not accepted.

7. User Responsibilities

By using Sumeraa, you agree that you will not misuse the website or disrupt its functionality, use the site for fraudulent purchases, or copy, distribute, or resell any content or products from the website.

8. Intellectual Property

All logos, designs, product images, brand names, and content are property of Sumeraa. Any unauthorized use, copying, or reproduction is strictly prohibited.

9. Limitation of Liability

Sumeraa is not responsible for damages caused by misuse of our products, losses due to courier delays, technical errors on the website, or third-party actions beyond our control. You agree to use the website at your own risk.

10. Privacy & Data Protection

We collect only necessary information for order processing and customer support. Your personal data is handled securely and will not be shared with any unauthorized parties. For full details, please read our Privacy Policy.

11. Changes to Terms

Sumeraa reserves the right to modify or update these Terms & Conditions at any time. Changes will be posted on this page with an updated date.

12. Contact Us

For questions, support, or concerns:
Email: zunishopper@gmil.com
Phone: 9934406132
Address: Chhotki Nawada, Bageshwari Road, GayaJi, Bihar (Pin — 823002), India.

At Sumeraa, we take great care to deliver fresh, authentic, and hygienically packed traditional snacks to our customers. Since our products are food items, we follow a strict no-return policy.

No Return Policy

Due to the perishable and consumable nature of our products, returns are not accepted under any circumstances once the order has been delivered.

Cancellation Policy

• Orders can be cancelled only before they are dispatched.
• Once an order has been shipped, cancellation is not allowed.
• To request a cancellation before dispatch, please contact us immediately through our official support channels.

Refund Policy

Refunds are applicable only in the following cases:

• If the order is cancelled successfully before dispatch
• If the customer receives a wrong product or a damaged product

In such cases:

• Customers must inform us within 24 hours of delivery
• Clear images/videos of the product and packaging must be shared for verification
• Once verified, the refund will be processed within 5–7 business days to the original payment method

No Refunds Will Be Issued For

• Change of mind
• Taste preference
• Incorrect address provided by the customer
• Failed delivery due to customer unavailability
• Orders placed incorrectly by the customer

At Sumeraa, we are committed to delivering authentic Bihari snacks to your doorstep in a safe, timely, and reliable manner. To ensure smooth deliveries across India, we have partnered with Delhivery, one of India’s most trusted logistics providers.

📦 Shipping Partner

All orders placed on www.sumeraa.com are shipped through Delhivery.

⏱ Order Processing Time

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

🚛 Delivery Timeline

• Estimated delivery time is 3–7 business days, depending on your location.
• Delivery timelines may vary due to factors such as weather conditions, remote locations, or logistical constraints.

📍 Delivery Locations

• We currently deliver across most serviceable locations in India.
• Delivery availability is subject to Delhivery’s service coverage.

📦 Tracking Your Order

• Once your order is shipped, you will receive a tracking link via SMS or email.
• You can track your order status directly through Delhivery.

🚪 Delivery Attempts

• Delhivery will make multiple delivery attempts in case of non-availability.
• If delivery fails due to incorrect address or repeated unsuccessful attempts, the order may be returned to us.

⚠ Important Notes

• Please ensure your shipping address and contact details are accurate while placing the order.
• Sumeraa is not responsible for delays caused by incorrect address details provided by the customer.