At Sumeraa, we take great care to deliver fresh, authentic, and hygienically packed traditional snacks to our customers. Since our products are food items, we follow a strict no-return policy.

No Return Policy

Due to the perishable and consumable nature of our products, returns are not accepted under any circumstances once the order has been delivered.

Cancellation Policy

• Orders can be cancelled only before they are dispatched.

• Once an order has been shipped, cancellation is not allowed.

• To request a cancellation before dispatch, please contact us immediately through our official support channels.

Refund Policy

Refunds are applicable only in the following cases:

• If the order is cancelled successfully before dispatch

• If the customer receives a wrong product or a damaged product

In such cases:

• Customers must inform us within 24 hours of delivery

• Clear images/videos of the product and packaging must be shared for verification

• Once verified, the refund will be processed within 5–7 business days to the original payment method

No Refunds Will Be Issued For

• Change of mind

• Taste preference

• Incorrect address provided by the customer

• Failed delivery due to customer unavailability

• Orders placed incorrectly by the customer